Vulnerable Customers and Energy Efficiency

Posted 14 October 2014 by Energy Networks Association in Smarter Networks

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The government’s Low Carbon Transition Plan necessarily has an impact on customers’ energy bills. Those with the potential to be hardest hit include the 4.5 million fuel poor in the UK (2011, DECC), of which a significant number are also vulnerable in some way.

Separately, the Distribution Network Operators (DNOs) are forecasting increasing and more uncertain demands on their networks as the result of the electrification of heat and transport and the increased reliance on micro-generation and distributed generation (DG). The more customers that participate in providing time-shifting or Demand Side Response (DSR) and the more customers that can achieve sustained energy savings, the more it will help to mitigate this substantial challenge.